// HACHIMAN PC
Shipping & Returns
Every Hachiman PC is carefully assembled, tested, and packaged before leaving our facility.
01 // Shipping Policy
Handling Time
Ships within 2 business days after payment is confirmed
Cut-Off Time
Orders before 2:00 PM PT (Mon–Fri, excluding holidays) are processed the same day. Later orders are processed the next business day.
Coverage
48 Contiguous U.S. States only. We do not ship to Alaska, Hawaii or U.S. territories.
*For your protection, some orders may require additional verification before processing.
Shipping Methods
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | FREE |
| 3-Day Shipping | 3 business days | Calculated at checkout |
| 2-Day Shipping | 2 business days | Calculated at checkout |
*Expedited shipping (2-Day and 3-Day) is available for eligible addresses within the contiguous United States only. Delivery time begins after your order has shipped and does not include processing or order verification time.
Estimated Transit Times
Standard shipping from our California fulfillment center to the 48 contiguous U.S. states typically takes 1–6 business days, depending on the destination.
1–3 business days
e.g., Nevada, Oregon
3–4 business days
e.g., Texas, Colorado
5–6 business days
e.g., New York, Florida
Estimated Transit Times by State
| Transit Time | States |
|---|---|
| 1–2 Days | CA, NV, OR, AZ |
| 3 Days | UT, WA, ID, MT, WY |
| 4 Days | NM, CO, ND, SD, NE, KS, OK, TX, MN |
| 5 Days | IA, MO, AR, LA, WI, IL, MI, MS, TN, KY |
| 6 Days |
Eastern statesAL, CT, DE, FL, GA, IN, ME, MD, MA, NH, NJ, NY, NC, OH, PA, RI, SC, VT, VA, WV |
Transit times are estimates and may vary due to weather, carrier conditions, or other unforeseen factors.
Tracking — Once shipped, you'll receive an email with tracking information.
Carriers — Orders may ship via UPS, FedEx or USPS, depending on destination and availability. Some orders may arrive in multiple shipments.
Processing — We ship Monday through Friday. Weekend and holiday deliveries are not available. We can't control transit time once a package is handed to the carrier.
Carrier Selection — We reserve the right to choose the shipping carrier. This may affect rural areas not served by a specific carrier.
No International Shipping — We do not ship outside the United States at this time.
02 // Return Policy
Because every Hachiman PC is a prebuilt system, returns are handled more strictly than component-only purchases.
Direct Orders (HachimanPC.com)
Systems may be returned within 30 days of delivery.
Full refund, no restocking fee.
Subject to a 15% restocking fee after inspection.
Customer responsibility unless warranty-covered or our error.
Refunds are issued to the original payment method after the system is received, inspected, and tested. For defective systems or warranty-covered issues, please see our Warranty Policy.
Purchases from Authorized Retailers
If purchased from an authorized retailer (Platinum Micro, AAAwave, Amazon under our seller accounts, etc.):
- The retailer's return/refund policy applies
- Hachiman PC warranty service still applies and is handled directly by us (see Warranty Policy)
03 // Exchanges & Warranty Repairs
If your system arrives defective or develops a covered issue during the warranty period, please refer to our Warranty Policy page.
- Approved warranty claims are not subject to restocking fees
- Warranty service includes repair or replacement of defective parts — not full refunds beyond the 30-day return window
04 // Return Address
15815 Monte Street, Ste #102
Sylmar, CA 91342
Toll Free: 1-844-572-9023
05 // Authorized Retailers
For your protection, only purchases made directly from HachimanPC.com or our authorized retailer accounts are eligible for warranty coverage.
Our official authorized retailers include:
- Platinum Micro
- AAAwave
- Select listings on Amazon and other marketplaces sold under these accounts
Forged for War. Built for Victory. Delivered with Care.