// HACHIMAN PC

Shipping & Returns

Every Hachiman PC is carefully assembled, tested, and packaged before leaving our facility.

01 // Shipping Policy

Handling Time

Ships within 2 business days after payment is confirmed

Cut-Off Time

Before 2:00 PM PT (Mon–Fri) for same-day processing

Coverage

48 Continental US, Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands

Shipping Methods

Method Delivery Time Cost
Standard Shipping 8–14 business days FREE
USPS Priority 3–7 business days Varies
Expedited Shipping Varies Required for AK, HI, Territories

Tracking — Once shipped, you'll receive an email with tracking information.

Carriers — Orders may ship via UPS, FedEx, or USPS. Some orders may arrive in multiple shipments.

No International Shipping — We do not ship outside the United States at this time.

02 // Return Policy

Because every Hachiman PC is a prebuilt system, returns are handled more strictly than component-only purchases.

Direct Orders (HachimanPC.com)

30-Day Window

Systems may be returned within 30 days of delivery.

Unopened / New

Full refund, no restocking fee.

Opened / Used

Subject to a 15% restocking fee after inspection.

Return Shipping

Customer responsibility unless warranty-covered or our error.

Refunds are issued to the original payment method after the system is received, inspected, and tested. For defective systems or warranty-covered issues, please see our Warranty Policy.

Purchases from Authorized Retailers

If purchased from an authorized retailer (Platinum Micro, AAAwave, Amazon under our seller accounts, etc.):

  • The retailer's return/refund policy applies
  • Hachiman PC warranty service still applies and is handled directly by us (see Warranty Policy)

03 // Exchanges & Warranty Repairs

If your system arrives defective or develops a covered issue during the warranty period, please refer to our Warranty Policy page.

  • Approved warranty claims are not subject to restocking fees
  • Warranty service includes repair or replacement of defective parts — not full refunds beyond the 30-day return window

04 // Return Address

Hachiman PC (Platinum Micro Inc.)
15815 Monte Street, Ste #102
Sylmar, CA 91342
Toll Free: 1-844-572-9023

05 // Authorized Retailers

For your protection, only purchases made directly from HachimanPC.com or our authorized retailer accounts are eligible for warranty coverage.

Our official authorized retailers include:

  • Platinum Micro
  • AAAwave
  • Select listings on Amazon and other marketplaces sold under these accounts

Forged for War. Built for Victory. Delivered with Care.