Shipping Policy

Every Hachiman PC is carefully assembled, tested, and packaged before leaving our facility.

• Handling Time – Orders ship within 2 business days after payment is confirmed.
  
• Cut-Off Time – Orders placed before 2:00 PM PT (Mon–Fri, excluding holidays) are processed the same day. Orders placed after will be processed the next business day.
  
• Business Days – We ship Monday through Friday. Weekend and holiday deliveries are not available.
• Shipping Methods –
  • Free Standard Shipping: 8–14 business days
    
  • USPS Priority: 3–7 business days
    
  • Expedited Shipping: Required for Alaska, Hawaii, and U.S. Territories
    
• Coverage – We currently ship to the 48 Continental United States, Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands.
  
• No International Shipping – At this time, we do not ship outside the United States.
  
• Carriers – Orders may ship via UPS, FedEx, or USPS depending on destination and availability. Some orders may arrive in multiple shipments.
  
• Tracking – Once shipped, you will receive an email confirmation with tracking information.

Return Policy

Because every Hachiman PC is a prebuilt system, returns are handled more strictly than component-only purchases.

Direct Orders (HachimanPC.com)

• 30-Day Return Window: Systems may be returned within 30 days of delivery.
  
• Unopened / New Condition: Full refund, no restocking fee.
  
• Opened / Used Systems: Subject to a 15% restocking fee after inspection.
  
• Return Shipping: Customers are responsible for return shipping unless the return is due to a warranty-covered issue or an error on our part.
  
• Refunds: Issued to the original payment method after the system is received, inspected, and tested.

For defective systems or warranty-covered issues, please see our Warranty Policy.

Purchases from Authorized Retailers

If purchased from an authorized retailer (Platinum Micro, AAAwave, Amazon under our seller accounts, etc.):

• The retailer’s return/refund policy applies.
  
• Hachiman PC warranty service still applies and is handled directly by us (see Warranty Policy).
  

Exchanges & Warranty Repairs

• If your system arrives defective or develops a covered issue during the warranty period, please refer to our Warranty Policy page.
  
• Approved warranty claims are not subject to restocking fees.
  
• Warranty service includes repair or replacement of defective parts — not full refunds beyond the 30-day return window.
  

Return Address

Hachiman PC (Platinum Micro Inc.)
15815 Monte Street, Ste #102
Sylmar, CA 91342
Toll Free: 1-844-572-9023

Authorized Retailers

For your protection, only purchases made directly from HachimanPC.com or our authorized retailer accounts are eligible for warranty coverage.

Our official authorized retailers include:

• • Platinum Micro
    
  • AAAwave
    
  • Select listings on Amazon and other marketplaces sold under these accounts
    
    

⚡ Forged for War. Built for Victory. Delivered with Care. ⚡